FAQ

What are your hours?

3 Dollar Calls is available whenever you need us. Our standard package includes live answering 24/7/365, including holidays!

How do I receive my messages?

Receive your messages where you want them. We can email them or send them as a text message (SMS) to your phone. We can also send them to multiple contacts in your company if you so choose.

Can I have my calls recorded?

We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager.

Can your receptionists answer the calls I am missing when I am on another call?

Yes, our receptionist can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Every call diverted to 3 Dollar Calls will be answered – no matter what your circumstances are at the time of the call.

Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by 3 Dollar Calls.

This can provide an edge over your competitors, with great communication helping you to stand out. 3 Dollar Calls combines the best receptionists in the USA with cutting-edge technology to make your customers feel valued, understood and important. Our extensive professional answering service experience allows us to provide high-quality and innovative features which utilize the latest technology solutions.

What if I’m unavailable to take the call?

That’s what we’re here for! Whenever you are unavailable, 3 Dollar Calls virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Plus, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!

Why should I get a live call answering service?

At 3 Dollar Calls, we make it easy to connect you with your customers by answering your calls when you aren’t available.

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a live person, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritize who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Utilizing 3 Dollar Calls’ answering services means you have an experienced and personable receptionist with exceptional customer service skills interacting with your callers, all while costing significantly less than a full-time receptionist.

Do live receptionists answer all of my calls?

With pleasure! One of our wonderful virtual receptionists will answer each and every call in a sparkling, lively and inviting tone.

What will the receptionist say when they answer the phone?

3 Dollar Calls virtual receptionists greet each of your callers with a greeting that is tailored to your wishes for your company. We keep it personal and welcoming. A common greeting may sound like: “Good Morning/Afternoon, thank you for calling ________. How may I assist you?” Another greeting may sound like, “It’s a great day at ____. How may I direct your call?” Regardless, the live call answering greeting is fully up to you and what suits your company best.

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Who’s answering my phone calls?

Our highly trained virtual receptionists are the only ones in the industry that time after time succeed in creating meaningful connections with your callers. 3 Dollar Calls (as we call ourselves in-house) is full of dedicated, competent, bright and friendly virtual receptionists that are utilizing our proprietary technology and training to handle your calls in a seamless and professional manner.

How do you transfer a caller to me?

We utilize a method called a “warm transfer.” Below is a walk-thru of a typical 3 Dollar Calls virtual receptionist call-handling (which is completely adjustable to your business needs). With your personalized greeting, the call is answered by 3 Dollar Calls virtual receptionist

After saying such phrases to the effect of “May I say who is calling? Thank you [Caller], may I tell [Your Company] what your call is regarding?” Our receptionist then places your caller on a brief hold while she tries your line.

We then attempt to contact you and, if successful, provide you with the information we acquired. You can then either accept the call in which the caller will be transferred immediately.

Conversely, if the call is declined, we can offer your caller voicemail or to personally take a message which is then emailed to you instantly. Also, during this time your caller can hear the Custom Transfer Tune of your choice!

How does 3 Dollar Calls help me grow revenue?

Manually keeping track of every lead, quote, and customer is impossible, especially when your team has their hands tied trying to reach out to new leads all day.

Whether for leads, prospects, or existing customers, putting effective, personalized outreach on autopilot enables you to you seize every opportunity, get more responses, and free up time to engage with those responses.

Now add in shared conversation tracking boards, smart lists, and workflows to streamline everything as well as reporting to see what's working and what's not.

Higher volume and quality of conversations, plus efficiency and visibility turns your business into a powerhouse that:

Generates more appointments, sales, upsells, cross-sells, reviews, and referrals.

At lower overhead costs!

Not only increasing revenue but also maximizing your returns on all of your other marketing, sales, and customer support investments.

This is how better communication translates to more revenue.

FAQ

FAQ